My perspectives on AI, Dynamics 365, and leading large-scale change — from 18 years in the room where it happens.
Inside a D365 Copilot for Finance transformation that slipped, recovered, and went live on the revised plan with all three use cases together.
Eighteen years in enterprise transformation taught me where AI programmes actually succeed or fail. It is rarely the model — it is the foundation underneath it.
I am not a developer. I built it anyway — to understand what it actually feels like to connect an AI agent to a live ERP. Three data-layer failures on Microsoft's own clean demo data.
The organisations rushing to adopt AI are often building on the same foundation that caused their ERP programme to underdeliver. That is the part nobody is talking about.